Whitepapers


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Make Every Cent Count, Every Time
By Brother International (Aust) | 23/6/2017

When you’re a charity, every cent you spend on printing is one less cent to spend helping those in need. Here’s the story of how you can grow a business and reduce costs, without compromising on production quality.

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ConnectWise Success Story - How one Australian Company Built Efficiencies Around their All-Star Team
By ConnectWise | 11/5/2017

In this case study, PowerNET gains a tremendous amount of efficiency across four locations in Australia and New Zealand by impletementing ConnectWise.

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ConnectWise Success Story - How Fred IT became one of Australia’s most Innovative Companies
By ConnectWise | 11/5/2017

This case study talks about how moving everything to a unified system gives companies improved visibility and sales functionality.

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Help Desk Management: 5 Ways to Increase Service Team Efficiency
By ConnectWise | 11/5/2017

Take charge of your service management workflow and define your ticket process from the start. By evaluating your company’s current methods and strategies, you can make the necessary changes to increase the effectiveness of your service team – and ultimately your company’s profitability. This ebook offers 5 Tips to Increase the Efficiency of Your Service Team.

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The Ultimate Guide to As-A-Service
By ConnectWise | 11/5/2017

Adding to your service offering is challenging. We get it. ConnectWise Inc. has helped countless technology solution providers reconfigure their businesses for the future by adding new practice areas and building monthly recurring revenue. The Ultimate Guide to As-A-Service will help you navigate these important business expansions with confidence.

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Selling Managed Services 6 Tips To Reinvent Your Sales Pitch
By ConnectWise | 11/5/2017

Technology solution providers (TSPs) need the right technology. The “rip-and-replace” model for systems simply won’t work in the future. Small businesses, medical offices, schools, and retailers are searching for partners that can help them navigate rapidly evolving cloud and mobile technology, monitor compliance issues, and increase efficiency. This is your opportunity to swoop in with your new monthly service offering! It’s a win-win: you’re solving their challenges and generating recurring revenue for yourself.

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Case Study | Protecting customers' data with all-in-one solution from Solarwinds MSP
By SolarWinds MSP | 16/2/2017

In this case study, BITS Group explains how it utilises scalable solutions from Solarwinds MSP to protect their customers' data and to resolve critical issues as soon as they arise.

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OKI Australia SME Business Efficiency Report 2016
By OKI | 8/2/2017

SMEs are the backbone of the Australian economy with more than 2 million small businesses representing over 95% of actively trading businesses and employing around 70% of the Australian workforce. The purpose of the OKI SME Business Efficiency Report 2016 is to identify how technology is being taken up by these Australian SMEs to increase their business efficiency.

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Datto’s State of Channel APAC Ransomware Report
By Datto | 9/12/2016

In October 2016 Spiceworks, on behalf of Datto, surveyed 103 Managed Service Providers (MSPs) in Australia, New Zealand, Singapore, Malaysia, and Philippines to gain a unique visibility into the current state of ransomware from the Perspective of the Channel and their clients who are dealing with these malware infections on a daily basis.

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Natural Disaster Survival Guide For Businesses
By Datto | 9/12/2016

Every business has to prepare for the worst. Those that don’t may never fully recover from a disaster. But not all disasters are created equal. And not all businesses are at risk for every kind of disaster. That’s why Datto put together this quick Disaster Survival reference guide to help you ensure that your business can keep operating even if it’s struck by one of the natural disasters described.

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