RIM co-CEO addresses Blackberry outage, touts new software.

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Disappointed Blackberry users heard from Research in Motion founder and co-CEO Mike Lazaridis at the start of Blackberry’s developer conference in San Francisco Tuesday. Lazaridis offered a quick, apologetic reference to the service outage that customers suffered through last week. Customers had reported not being able to make calls or send e-mails for days.