Vendor Directory

RingCentral

https://www.ringcentral.com.au/

Company Profile

RingCentral is a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together, from any location, on any device, and via any mode (voice, video, chat, social media) to serve customers, improving business efficiency and customer satisfaction. Gartner has recognised RingCentral as a Leader in its 2019 Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide report. In addition, RingCentral was positioned furthest for Completeness of Vision in the Leaders quadrant. RingCentral’s open platform integrates with leading business apps and enables customers to easily customise business workflows. There are more than 20,000 developers in RingCentral’s developer community and over 2,000 integrations.

Products

Unified Communications

Distributors

Tradewinds and Mia Distribution are both Master Agents for RingCentral in Australia. Mia Distribution is also the local unified communications hardware fulfilment distributor for RingCentral.

Core Competencies

RingCentral provides cloud-based unified voice, video meetings, team messaging, digital customer engagement, and integrated contact centre solutions. For Australia, RingCentral’s applications delivery is based from local service centres, and local billing in Australian dollars. RingCentral’s platform is uniquely positioned to solve Australian business communications issues, running on 4G/5G, NBN and other internet-based services.

Market Differentiator

RingCentral offers organisations of all sizes an easy, affordable, and reliable all-in-one business communications system. Setup takes minutes, not days, with a dedicated onboarding specialist to ensure installation goes smoothly and preconfigured phones that quickly connect to your existing internet service. Onsite staff, remote workers, and IT will all have access to the same digital tools they need to use and manage business communications through one platform — anytime, anywhere, on any device. RingCentral Professional Services provides industry experts to design and implement best-practice processes that are tailored to each organisation’s specific needs. RingCentral experts are proactively monitoring and optimising their cloud platform 24/7/365, ensuring service remains at the highest level possible. Geographically dispersed data centres and sophisticated security protocols effectively shield RingCentral users from system failure due to operational errors, cybercrime, and even natural disasters.

Channel Programs

RingCentral operates a referral-based partner model, its Channel HarmonyTM: One to Infinity Program. RingCentral awards partners 100 percent commissions on MRR, regardless of deal size or sales effort, paid over the lifetime of the service. There is also a Preferred Partner program providing top-performing partners with access to additional benefits. Partners have the opportunity to attend regular sales enablement and technical certification training sessions, and RingCentral provides partners with lead generation and business development support for customer events, telemarketing and email nurture campaigns.

Training Schedule

Partners have the opportunity to attend regular sales enablement and technical certification training sessions in Sydney and Melbourne with other locations based on demand. Self-paced courses and bespoke training for individual partners is also provided.

Green Products

RingCentral has paperless products and operations, and all RingCentral solutions are cloud-based. RingCentral provides employees with access to electric vehicle charging stations as well as public transportation and carpool stipends. RingCentral is committed to recycling and composting at all its offices, and utilises reusable plates, bowls and cutlery in its kitchens.

Locations

Sydney, New South Wales (Head Office)

Contacts

Ben Swanson
Level 28, 161 Castlereagh St
Sydney, New South Wales, 2000
Phone: 02 9053 2555

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