According to the ACCC, Dell had been giving customers who bought its products (for example, desktops and laptops) a number of pieces of misleading information
"warranties" news, interviews, and features
News about warranties
The disappearance of Protac has led one of its major vendors to appoint a replacement organisation to honour warranties.
Warranties have always been a sticking point for the industry. Almost every vendor offers some sort of warranty terms and conditions with their products, and if they don’t, well, you probably wouldn’t buy from them. But how valid are they and do they actually stand up when a customer tries to stake a claim?