"customer service" news, interviews, and features

News about customer service

• Salesforce to buy Israel's ClickSoftware for US$1.35 billion

  The deal comes a week after Salesforce completed its more than $15 billion purchase of data analytics firm Tableau.

• Xero rolls out Salesforce-based service channel

  Machine learning refines and personalises the user experience

• Checking in with the chatbots

  How well are virtual assistants doing on the frontlines of customer service? So-so suggests survey

• Jiva implements Oracle Service Cloud

  Australian ISP uses Oracle software for customer support

• Telco complaints drop to five-year low

  TIO claims telco dedication to customer service listed as key in 18.1 per cent decrease in complaints

• Aussie companies adopt social media for customer service: study

  But consumers slow to make the move, says Fifth Quadrant

Features about customer service

• How Big Data can improve marketing and customer service

  What matters in this world isn't so much the individual data points, but where they intersect. I