Salesforce to buy Israel's ClickSoftware for US$1.35 billion
The deal comes a week after Salesforce completed its more than $15 billion purchase of data analytics firm Tableau.
The deal comes a week after Salesforce completed its more than $15 billion purchase of data analytics firm Tableau.
Machine learning refines and personalises the user experience
How well are virtual assistants doing on the frontlines of customer service? So-so suggests survey
Australian ISP uses Oracle software for customer support
TIO claims telco dedication to customer service listed as key in 18.1 per cent decrease in complaints
But consumers slow to make the move, says Fifth Quadrant
What matters in this world isn't so much the individual data points, but where they intersect. I