"Customer Relationship Management" news, interviews, and features

News about Customer Relationship Management

• Pacific Boating sails into record growth thanks to IT investments

  Local Sydney maritime business has seen explosive growth since inaugural cruise in 2006

• Gentrack claims a win at Hunter Water

  NSW-based Hunter Water opts for Gentrack for its new billing and customer management system.

• Salesforce taps Instagram's new API with tailored marketing tools

  Marketing Cloud users now have easier access to Instagram's 300 million users

• Microsoft's buys sales-gamification startup with eye to CRM combo

  Incent Games' software will be integrated into Microsoft's Dynamics CRM offering

• Microsoft snaps up FieldOne to enrich Dynamics CRM

  The move is a 'no-brainer,' one analyst says

• Salesforce sweetens the deal for growing SMBs with new Desk.com edition

  Business Plus release focuses on enabling scalability

Features about Customer Relationship Management

• What does the future hold for Microsoft Dynamics?

  Microsoft Dynamics software is moving to be a service you can build into the tools you need to make your businesses processes work better.

• The future of Dynamics in a Nadella-led Microsoft

  More acquisitions, an increased cloud push and better connections to the rest of Microsoft's products may be on tap

• After getting star billing, Oracle's Fusion Applications take a supporting role

  Some 85 percent of the 650 Fusion Applications customers so far are going with a cloud deployment

• Salesforce.com's Benioff lays out future strategies

  Benioff: Salesforce.com will focus on vertical markets, marketing software and an expanded partnership with SAP

• Microsoft reorganization leaves Dynamics in a sweet spot

  Analysts: The Dynamics business application family has emerged as a conduit to push Microsoft's other technologies into enterprises

• Oracle and Salesforce.com's love-fest: The ripple effects

  The companies' partnership has implications for Database 12c, rival vendors like Workday and both Oracle and Salesforce.com customers