"contact centre" news, interviews, and features

News about contact centre

• Google is bringing its human-like conversational AI to the contact centre

  Tech giant unveils new AI-powered contact centre solution

• Restructure sees Vodafone's Hobart staff face job losses

  Hobart restructure could affect "less than 100" staff

• Avaya unveils new organisation Avaya Cloud

  Appoints IBM Watson executive, Mercer Rowe, to lead new business

• Datacom wins $35M contract with Dept of Home Affairs

  Provides contact centre services through Datacom Connect

• Aussie contact centre sector shapes up to be lucrative market for MSPs

  Study finds managed services and professional services account for 65 per cent of the contact centre market in Australia

• ​Pyrios partners with Interactive Intelligence to launch new cloud contact centre service

  Pyrios inks a deal with Interactive Intelligence to bring cloud contact centre services to the New Zealand and Australian markets.