"contact centre" news, interviews, and features

News about contact centre

• VoiceFoundry rolls out Amazon Connect for Vision Australia

  Develops solution tailored to provide the same experience to blind, low vision and sighted agents

• Avaya and Unisys strike partnership driven by enterprise customer demand

  Likelly to benefit government agencies as well as financial services, transportation and healthcare sectors

• Avaya partners with Telstra for Defence contact centre migration

  Department of Defence migrates 14 contact centres to Avaya

• Google is bringing its human-like conversational AI to the contact centre

  Tech giant unveils new AI-powered contact centre solution

• Restructure sees Vodafone's Hobart staff face job losses

  Hobart restructure could affect "less than 100" staff

• Avaya unveils new organisation Avaya Cloud

  Appoints IBM Watson executive, Mercer Rowe, to lead new business