"Communications Alliance" news, interviews, and features

News about Communications Alliance

• Telco complaints surge pinned on natural disasters

  Complaints were up for the quarter yet down compared to the same period last year

• Most complained-about telcos revealed in Communications Alliance report

  MyRepublic topped the ranking at 42.2 complaints per 10,000 services in operation (SIO)

• Telco group calls for focus on security for AI, regulatory light touch

  Communications Alliance suggests adding a security principle to an Australian AI ethics framework

• Telco industry pushes back against proposed NBN migration rules

  The proposed rule is part of a broader effort by the ACMA to improve consumer experience when migrating to the NBN

• Customer experience again falls short as Aussie telco complaints rise

  Optus topped the latest list, with 10.6 complaints per 10,000 services against its name

• Telco industry calls for clarity over proposed consumer data rights legislation

  The proposed Consumer Data Right initiative would give consumers the right to request key data in a digital format from their phone and internet suppliers