"ACMA" news, interviews, and features

News about ACMA

• Comms authority warns Australian telcos over disability information failures

  ACMA found consumer staff from Telstra, Optus and Vodafone had "significant" knowledge gaps about disability products

• Telcos caught out providing inaccurate data to emergency services

  ACMA has handed out directions to comply with the IPND industry code

• Tired of waiting on the phone, telco customers opt for web chat

  Phone enquiries still account for 80 per cent of all enquiries

• ACMA fines Primus and iSelect for telemarketing breaches

  Each fined $8,400 for calling consumers who had withdrawn call consent

• TPG subsidiary gets warning from ACMA

  Pipe Networks failed to properly update areas about new deployments

• Telcos get final warning over complaint-handling rules

  27 formally warned while four are directed to fix how they handle complaints by tomorrow