Strange as it may seem, there are still opportunities available to organisations to help customers improve their efficiency by simply transitioning processes from the realm of paper-and-ink to the digital era, as Dimension Data discovered. MATTHEW SAINSBURY reports.
Software: Case studies
With just five per cent of its workflow being completed within agreed service times, Teacher’s Health Fund was facing a ticking time bomb before customer dissatisfaction erupted. Dataract was able to turn the situation around completely through a well-designed and implemented workflow management solution. MATTHEW SAINSBURY reports.
The Australian Football League (AFL) has partnered with Melbourne-based voice recognition company, Inference Communications, to keep on the top of the deluge of calls it receives from supporters during the season.
The Jag Group founder and CEO, Torien De Jager, says the Arrow APEX program has helped the company end-to- end, from providing the core benefits of certification and enablement through to bringing additional ‘fringe’ benefits into the organisation, such as in incentivising staff to higher performance and developing new business relationships.. Read more