White Papers

Featured White Papers



The KPIs Top MSPs Rely on for Success & How to Use Them in Your Business
By ConnectWise | 18/2/2019

This eBook provides an overview of some of the most important KPIs used by top MSPs. It focuses on two major areas – finance and service – to help you better understand how to use KPIs as an essential tool for building a more sustainable business.

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The Ultimate Guide to As-A-Service | Step-by-Step Advice for Empowering Your Technology Solutions Business
By ConnectWise | 18/2/2019

Adding to Your Service Offering is Challenging. We get it. ConnectWise Inc. has helped countless technology professionals reconfigure their businesses for the future by adding new practice areas and building monthly recurring revenue. The Ultimate Guide to As-A-Service will help you navigate these important business expansions with confidence.

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Managing Technicians in an MSP Business for Profitability
By SolarWinds MSP | 17/9/2018

When running a managed service provider (MSP) business, the single largest part of the overall costs of doing business is the technicians that support your end customer – from straight salary and benefits, to training, transportation and managing the collection of their time, through to billing the customer. In this series of whitepapers, Karl Palachuk goes through the elements that you need to take into account to best manage your technicians’ time. This includes everything from how to structure their day and their priorities, to tracking their efforts to ensure that your business is being run in the most productive manner – ultimately driving the most profitability.

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Pricing IT Services | A Complete Guide
By ConnectWise | 18/2/2019

In this eBook, ConnectWise will show you how to calculate your full hourly overhead burden–so you can set the right price for your IT services.

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The Value-Added Resellers Guide to an Effective Pricing Strategy
By ConnectWise | 18/2/2019

Smart pricing based on a sound strategy is fundamental to the success of your business. Can you afford to keep your business running without implementing a pricing strategy? How are you planning to compete?

Even one or two margin points have the potential to substantially impact your bottom line. While you may think you can’t afford to spend time and resources defining and enforcing a pricing strategy, the truth is, you can’t afford not to. ConnectWise Sell is designed with easy-to-use price management tools to help guide you and your sales team to greater profitability with a solid pricing strategy.

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