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- 22 November 2018 09:30
Brother’s Corporate Solutions a Win for Europcar and Reseller Alike
Sydney, Australia – 22nd November 2018 - In delivering a customised support arrangement, Brother International Australia has epitomised their determination to facilitate customer wins for both distributors and resellers in the SMB and Corporate sectors. During a recent project, Brother worked closely with car rental vendor Europcar, to optimise the integration of their Document Scanners with a POS Solution for processing customer identification, which is now deployed at over 150 Europcar locations throughout ANZ. Through scalable distribution and ongoing support, Brother has played an important role in ensuring seamless integration and functionality of the Europcar POS solution that is proving an invaluable tool, enhancing productivity among staff, en masse.
The leading car rental company required a solution to streamline repetitive processes, which would in turn allow employees to focus on providing greater customer service. The main aim was to improve document management, which could be achieved by storing digital copies of printed customer rental records. To enact this in full, Brother executives Chuck Leszyk, Steve Bennett, and Luke Howard worked closely to devise a strategy that was suitable not only for initial deployment, but one that was also scalable to implement across the wider Europcar ANZ network.
In partnership with the distributor, Brother drew upon its technical expertise to test and validate their ADS-1600W scanner’s functionality in the context of Europcar’s ideal POS workflow, building a case which led to the successful acquisition of the Europcar bid for 160 units between two of their resellers. Brother executives continued to work with Europcar to assist in assessing the potential benefits of moving to the ADS-2800W scanner upon its development.
In partnership with Europcar Head Office Help Desk Team, Brother performed spot checks at Europcar’s Melbourne metro locations to survey employee workflows and interactions with the scanners, with the purpose of exploring further refinements in the process. In response to such observations, Brother is submitting a brief to the Help Desk Team, to provide recommendations that may help to further enhance operational efficiencies around the scanning process for the business.
Brother continues to work with Europcar on the best way to maintain their fleet for the future, focusing on a viable plan for replacing aging units. While proving unwarranted due to the effective implementation and maintenance of the project by all parties, Brother has ensured their Custom UI Solution remains a scalable option across the ADS-2800W fleet should Europcar’s needs change. The extended 3 Year Hot Swap Support that was included in the bid for Europcar continues to provide a more comprehensive cover as well as easier and more-timely turnaround for any warranty repairs.
This corporate solution has streamlined the way that Europcar records and manages their print and digital transactions, increasing the effectiveness of employee workflows and the efficiency of the organisation’s overall administrative process. However, a significant portion of the two million businesses in Australia are still experiencing the challenge of a complete transition into the digital economy. By investing into and developing its Corporate Solutions programs, Brother aims to add value to everyday Australian businesses by providing them with expert solutions to seamlessly transition towards a digital system.
Phone: 1300 885 989
About Brother International (Aust) Pty Ltd
In operation for more than a century, Brother is a global manufacturer of laser printers, laser and inkjet Multi-Function Centres, label printers, scanners and mobile products and is recognised for its range of technology-driven machinery used within businesses worldwide.
With corporate printing solutions at the forefront of its services, Brother boasts customer satisfaction across small, medium, and large businesses. Its printers have been recognised with 5 consecutive wins for the coveted PC Magazine, Business Choice Award, and 9 consecutive wins of Readers’ Choice Awards. The organisation takes pride in its consistent efforts towards promoting environmental conservation and cost minimisation, particularly through providing solutions that encourage efficiency in the workplace.
Brother International Australia is a wholly owned subsidiary of Brother Industries, which was founded in 1908 in Japan. Brother Australia was established in 1977, with a head office located in Sydney and state offices nationally throughout Australia.
About Brother Earth:
Brother always takes responsibility, acts respectfully and tries to make a positive difference. Brother Earth is Brother’s attitude and commitment to play a part in building a society with sustainable development. Help the environment now by giving a click at http://www.brotherearth.com. Brother will contribute to a variety of global environmental protection activities on your behalf. The number of clicks each project receives will determine proportionately how the funds will be allocated.