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  • 19 October 2016 12:34

Everest Group Names Cognizant a “Leader” and “Star Performer” in Digital Services

New PEAK Matrix™ Report Recognises Cognizant for Overall Digital Services Capabilities and as “Best in Class” for Buyer Satisfaction

Cognizant (NASDAQ: CTSH) today announced that it has been recognised by Everest Group as one of only two companies to be named both a “Leader” and a “Star Performer” in a newly released report, Digital Services—PEAK Matrix Assessment and Market Trends: “Is Digital the New Normal?”

The PEAK Matrix report assesses the market success and overall capabilities of 18 leading IT services providers of digital services. Cognizant is recognised as a “Leader” for its high levels of delivery capability across categories, including scale, scope, domain expertise and innovation, and delivery footprint. Cognizant’s buyer satisfaction capabilities are recognised as “best-in-class.” Cognizant was also categorised as a “Star Performer” for strengthening its year-over-year leadership position on the PEAK Matrix.

According to Everest Group, enterprises are increasingly seeking digital transformation services to drive efficiencies across middle and back-office processes while gaining competitive advantage by improving market-facing user experiences. Business leaders see “digital” as value derived from the convergence of multiple technologies, including cloud, social, mobile, big data, the Internet of Things (IoT), and artificial intelligence.

The report stated, “Cognizant has done well in conceptualising and delivering transformation-led engagements for its enterprise clients. Its investments in solution acceleration, client collaboration, and relationship management have resonated well with clients.” Highlighting Cognizant’s vision to help clients “become digital,” the report adds, “Cognizant addresses the broader digital market—front-office, mid-office and back-office—by integrating strategy shaped by human sciences, design, technology implementation, and management.” The report noted that Cognizant’s Digital Works Collaboratories allow “multi-disciplinary teams to come together to work through the Accelerator Methodology, which helps customers and partners to team, visualise, and co-create digital experiences.” It also highlights Cognizant’s investment in advanced training in the areas of design thinking, IoT, mobility, cloud, web technologies, and data sciences. Research and development efforts to drive employee innovation—resulting in new intellectual property—were also recognised. “Enterprises are challenged by intense competition, an uncertain macroeconomic environment, nimble digital disruptors, and ever-increasing demands from digital native consumers,” said Jimit Arora, Partner at Everest Group. “Companies looking to stay ahead of the competition are leveraging digital technologies to tackle these challenges. Leaders such as Cognizant have a robust portfolio of digital services and have expanded into newer areas such as human sciences and interconnected ecosystems, with design-led transformation at the core of their value proposition.”

“Traditional industrial business models are now giving way to an era of more agile companies that can win with data and new technologies,” said Gajen Kandiah, President, Cognizant Digital Works. “By making technology more efficient, applying platforms to business processes, and creating more meaningful customer experiences, Cognizant helps our clients become complete digital enterprises. Our aspiration is to be one of the leading builders of the digital economy, and we are pleased with the recognition by Everest Group as one of only two companies to be named both a ‘Leader’ and a ‘Star Performer.’ This is a strong validation of our commitment to help our clients navigate the shift to a digital era.”

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