Genesys G-Summit Melbourne 2018


Date: 31st July 2018  — 1st August 2018

G-Summit Melbourne is returning in 2018, gathering visionaries, industry experts and technology partners from across Australia and beyond.

This year’s event theme ‘Moments Connected’ will showcase how our customers are using Genesys innovations to deliver frictionless customer experience across sales, marketing and service.

Packed with inspiration for empowering your digital business with the human touch; G-Summit features a diverse line-up of executive speakers, customer use cases, interactive workshops and on-demand demonstrations.

As a customer experience market leader, don’t miss the chance to network with Genesys senior executives, customers, partners, and solutions experts to collaborate and develop new strategies and tactics to accelerate your CX journey.

Date: Tuesday 31 July 2018 – Wednesday 1 August 2018
Time: Day 1: 12:30 – 19:00 Day 2: 08:00 – 17:00
Venue: Grand Hyatt Melbourne 123 Collins Street Melbourne VIC 3000

Event outline:

Day 1: CX journey mapping Roundtable – artificial intelligence (AI) and customer value Industry cocktail reception

Day 2: Genesys product road map Future of digital technology and automation Future of AI with CX Changing the CX game Pure cloud road map Artificial intelligence and virtual reality in business management G-Summit cocktail reception

For a detailed agenda, visit

Register at—-melbourne/regmelb/Site/Register


Grand Hyatt Melbourne
123 Collins Street
Melbourne VIC 3000