Every IT person knows this painful truth: Attention from users for underlying IT operations is not always a good thing. This is especially true when an application or storage system has halted or slowed to a crawl because the infrastructure is not performing at an optimal level.
Stories by Michele Hope
While it's undoubtedly invaluable, technology often offers only part of the solution to storage optimization. "If you don't know how to drive and you're driving a broken car, buying a new car will not fix your problem [of not knowing how to drive a car]," says Ashish Nadkani, principal consultant with GlassHouse Technologies, an enterprise-storage consulting firm.