Stories by Helen Han

  • Microsoft debuts CRM for small business

    Microsoft Australia made its foray into the small-business CRM market this week with software aimed at making service and sales professionals in SMEs and divisions of large companies more productive.

  • IT unemployment outstrips national average

    Australia's IT unemployment rate is 77 percent higher than the national jobless average but incredibly, the rate is an improvement on the year before, according to the Australian Computer Society's (ACS) 2003 ICT Employment Survey.

  • Brightmail opens Sydney Office

    US antispam vendor Brightmail opened its Asia-Pacific headquarters in Sydney today and launched its suite of spam-blocking technology.

  • HP in $1.8m telecoms fault management agreement

    Hewlett-Packard has signed a $1.8 million contract for fault management services for its telephony systems and expects to save around $360,000 in communications maintenance and support costs through the deal.

  • Vendors try new lock-in tricks

    IT managers are unconsciously falling prey to a new form of vendor lock-in, whereby control of IT infrastructure through outsourced management of non-core IT functions is wrested away from the business under the guise of 'on-demand' computing services, a senior Gartner analyst has warned.

  • Gartner: Australian vendors face job obliteration

    A massive wave of IT redundancies will hit Australian shores in the next few years with local vendor-based jobs moving to offshore outsourcing markets on a "substantial" scale, a senior Gartner researcher has warned.

  • Users resent pricing complexity

    Software pricing is too complex and too costly and has created a growing tide of resentment among end users who favour a flat annual fee over per-processor pricing models.

  • IBM buys out GSA partners

    IBM has announced it will acquire all of Lend Lease and Telstra's shares in the IBM Global Services (IBM GSA) Australia joint venture.

  • Hydro Tasmania outsources IT

    Renewable energy company, Hydro Tasmani,a has outsourced its whole IT environment to technology consulting and integration firm, LogicaCMG, under a multimillion-dollar, three-year agreement.

  • NOIE puts out a tender call

    Telstra's role as supplier of ICT services to the National Office for the Information Economy (NOIE) will come under increasing competitive pressure following a request for tender issued by the government department earlier this week.

  • Russia to vie with India as outsourcer

    Russia is poised to be a major player in the offshore outsourcing market with hourly contractor rates about 40 per cent lower than those offered by market leader India.