Stories by Jennifer Berger

  • Dragon dictates voice recognition

    Over the years, Dragon NaturallySpeaking voice-recognition software has helped disabled users as well as those in dictation-heavy fields. We looked at the shipping version of the Dragon NaturallySpeaking 9 Preferred, which includes features for command customisation as well as full support for popular business programs. While this version shows excellent accuracy in capturing verbal commands, vendor Nuance's claim of 99 per cent accuracy untrained seems a reach, based on our testing.

  • Letters to the editor: Who's looking after the customers?

    I would like to pass on my congratulations re your editorial "Bitching about the bitching" (ARN, April 7, page 2). For 10 years now, our firm has tried to pride itself on the level of service and customer focus we have achieved. Your comment: "There is no other business where the product is so complex and the customer so ignorant," sums up the staff meeting we had recently.