Stories by Sergio Perez

  • Seal the deal with an SLA

    Customers now believe in the new enterprise - that is, the enterprise that depends on LANs, WANs, intranets, large-scale systems, and even desktops. But believing in the new enterprise means that organisations trust their priceless corporate data to internal IT departments, which in turn trust their integrator partners. As a result, IT managers want service guarantees from integrators. Increasingly, these guarantees are delivered in the form of service-level agreements (SLAs), in which both customers and integrators can find refuge. Sergio Perez gives you the lowdown on what an SLA can do for you and your customers