Customers now believe in the new enterprise - that is, the enterprise that depends on LANs, WANs, intranets, large-scale systems, and even desktops. But believing in the new enterprise means that organisations trust their priceless corporate data to internal IT departments, which in turn trust their integrator partners. As a result, IT managers want service guarantees from integrators. Increasingly, these guarantees are delivered in the form of service-level agreements (SLAs), in which both customers and integrators can find refuge. Sergio Perez gives you the lowdown on what an SLA can do for you and your customers
Stories by Sergio Perez
Innovation Awards is the market-leading awards program for celebrating ecosystem innovation and excellence across the technology sector in Australia.
EDGE is the leading technology conference for business leaders in Australia and New Zealand, built on the foundations of collaboration, education and advancement.