Stories by Naomi Jackson and Philip Sim

  • Compaq's internal chaos causes its channel pain

    The Australian channel is bearing the brunt of Compaq's disastrous implementation of SAP's R/3 system, with the vendor's internal chaos leaving distributors and resellers to battle disgruntled customers and suffer lost deals. Compaq officials concede the system, which went live on October 1, has had "teething problems". Inaccurate stock availability and delivery information appears to be the major side-effects of those problems and it is costing the channel big time. ARN has learnt that one of Compaq's largest resellers lost $2 million worth of deals in two weeks because it was unable to guarantee delivery times.

  • Compaq's internal chaos causes channel pain

    The Australian channel is bearing the brunt of Compaq's disastrous implementation of SAP's R/3 system, with the vendor's internal chaos leaving distributors and resellers to battle disgruntled customers and suffer lost deals. Compaq officials concede the system, which went live on October 1, has had "teething problems". Inaccurate stock availability and delivery information appear to be the major side-effects of those problems, which is costing the channel immensely.