Stories by Rebecca Munro

  • Back Orifice gives ISPs a shake

    Security issues continue to plague ISPs with the onset of network-aware viruses, according to IT security publisher, Shake. In a recently released report, Shake alleges that over 1400 PCs have been compromised by the Trojan, Back Orifice.

  • Revenue rise justifies BCA's services foray

    Business Computers of Australia (BCA) has considered market trends and is attempting to move away from a reliance on the supply of PCs and networks and into an outsourcing service role for Australia's Top 500 organisations. The Melbourne-based systems integrator last week reported booming revenues of $162.2 million, up 29 per cent over last year. However, it has taken about three years and an injection of 40 new national service staff to deliver such a return.

  • Manpower outsources to Integrated Design

    Human resources giant Manpower has outsourced the management of its network and infrastructure to Melbourne-based systems integrator Integration Design in an annual and ongoing contract worth $600,000. The contract calls for Integration Design to manage the network, server/PC systems, and Help Desk facilities, leaving Manpower free to concentrate on technical rather than support issues.

  • Channel failing small business

    The Australian channel has been slammed in a new report for failing to provide adequate service and solutions to small businesses. And it may be too late to win back the small business market, according to the report by market researcher BIS Shrapnel. It claims that small businesses have been so alienated from buying technology that most now have no place for it in their future plans, citing budget and time restraints as the primary causes for their aversion.

  • Stunning revenue rise confirms BCA's services foray

    Business Computers of Australia, (BCA), has considered market trends and is attempting to move away from a reliance on the supply of PC's and networks and into an outsourcing service role for Australian Top 500 organisations. The Melbourne-based systems integrator recently reported booming revenues of $162.2 million, up 29 per cent over last year. However, it has taken about three years and an injection of 40 new national service staff to deliver such a return. BCA's national marketing manager, Louis Vellios attributed this success to the organisation's growing emphasis on professional services and maintenance contracts with key customer such as Coles/Myer and BHP. And by partnering with vendors such as IBM, Compaq and Cisco, BCA's managing director, Andrew Carter is hoping to successfully complete the transition into outsourcing non-critical applications for BCA's larger clients.

  • Resellers slammed for failing small business

    The Australian channel has been slammed in a new report for failing to provide adequate service and solutions to small businesses. And it may be too late to win back the small business market, according to the BIS Shrapnel report. It claims that small businesses have now been so alienated from buying technology that most have no place for it in their future plans, citing budget and time restraints as the primary causes for their aversion. However, resellers contacted by ARN have disputed the report claiming their small business customers are more than happy with the service they provide.

  • Lack of service alienates small businesses

    A recent survey by BIS Shrapnel indicates that service providers are ignoring a potentially lucrative market in the form of small businesses and their technology requirements. The report, titled Marketing Enabled Technologies to Small Business Enterprise, outlined the lack of after-sales support for the 800,000 or so businesses with one to 20 employees.

  • LAN Systems appoints Discount Freight Express as new carrier

    In an attempt to improve its shipping services, networking distributor LAN Systems has appointed Discount Freight Express (DFE) as its new carrier for road and air services. According to LAN Systems officials, several tender requests for the deal were sent by the distributor, however few were forthcoming.

  • Poor customer service infuriates Servex reseller

    AOpen distributor Servex has come under fire from one of its Australian resellers for failing to support the Slot 1 motherboards advertised on its Web site. Servex is promoting the boards as supporting Pentium Celeron chips but a number of customers of Sydney-based reseller Programmer's Paradise are running into problems when they try to install the boards without a BIOS upgrade - a fact that Servex had failed to stipulate was necessary.

  • Digital Island enters e-commerce stream

    Digital Island plans to make its debut in the Australian e-commerce market with its Star Overnet application by establishing strong reseller ties and dealing with a key best-of-breed ISP. The amalgamation of a high-end distribution server and Cisco's IOS Distributor Director, Digital Island's global network provides companies with an efficiency that Allison Ash, Digital Island's Asia-Pacific director, claims the public Internet can't offer.

  • Feds register their interest in small business compliance debate

    The Federal Government recently launched a Y2K register that will offer a comprehensive database of millennium bug diagnostic tools and solutions - and the companies that provide them - on a single Web site. According to Senator Ian Campbell, Parliamentary Secretary to The Minister for Communications, Technology and The Arts, this is a considered response to a lack of action on the part of many organisations, particularly SMEs.

  • Developer consortium beats the odds to win Tax Office deal

    Proving that local Australian talent can succeed against the giants of industry, three developers have formed the Australian Electronics Initiative (AEI). Consisting of Elcom Technology, Leads Plus and Teletax Systems the consortium has won a tender put forward by the Australian Taxation Office (ATO) to implement a total e-commerce solution, coined e-tax. According to Dolores Esteves, managing director of Leads Plus and a director of AEI, the consortium was considerably surprised to have won out against the three or four other competitors, which she assumed were the likes of IBM and Merryl Lynch. "We were so excited, three small companies who had worked nights and weekends had won. I put it down to the fact that we cared about it more than bigger organisations would have, plus the fact that the IT solution was technically brilliant."

  • SAP experience works in Data#3's favour

    Queensland-based integrator Data#3 has been selected by G3 Communications Group to implement SAP R/3 as its financial management system over competitors Oracle, Great Plains and Platinum. Worth approximately half a million dollars, the contract includes the implementation of R/3 on Microsoft NT and SQL servers, with Data#3's partner, IBM Global Services, responsible for the actual implementation process. After performing some consultative work in regards to a financial management system for G3, Data#3 were exclusively asked to submit a proposal that identified G3's requirements. Data#3's business development manager, Jan Gomola, believes that it received the contract due to the end-to-end solutions that Data#3 provides.