No Y2K complaints to ACCC yet
- 11 January, 2000 12:56
The Australia Competition and Consumer Commission (ACCC) will not investigate the computer industry over Y2K unless it receives complaints from consumers, according to an official.
Lin Enright, ACCC public relations manager said the Commission is yet to receive any complaints relating to Y2K problems.
Despite being asked to conduct an investigation into the industry's handling of Y2K, the ACCC will not investigate companies until there are complaints, Enright said.
"It's a bit hard to investigate when there have been no complaints," she said.
According to a report on the ABC Website, Queensland Labor backbencher, Neil Roberts is urging the ACCC to conduct an investigation into whether there has been a collusion in the industry to use the problem to reap profits.
"Consumers, governments, companies all over the world have been duped by the industry, yes that's right . . .everyone I feel has been forced in a sense to pay enormous costs to fix up a problem the industry knew existed and could've done something about many, many years ago," he said.
The ACCC last week released a Y2K problem checklist for consumers.
In the checklist, the Commission suggests consumers be correctly informed about their problem, approach the supplier or manufacturer and if necessary, approach a consumer complaint resolution centre or fair trading agency such as the ACCC or Australian Securities and Investments Commission.
Meanwhile, the New South Wales Department of Fair Trading is also yet to receive any complaints from consumers.