Datacom races ahead with managed services Toyota Australia contract
- 05 December, 2016 08:30
Jonathan Ladd - CEO, Datacom Group
Datacom has won a contract to supply IT infrastructure and support services to Toyota Australia, delivering end-to-end services following a competitive tender process.
Terms of the deal will see one of Australasia’s largest locally owned technology service providers assist Toyota transition to an outcomes-based fully managed "as-a-service" offering, with the opportunity to extend the current three year contract.
“We’re delighted to have been awarded this work after going through such a competitive process,” Datacom Group CEO, Jonathan Ladd, said.
“This result is a testament to our team’s pursuit of innovative, and flexible solutions and building long term, reliable, trust-based relationships.”
Ladd said Datacom will provide IT Service Management, 24/7 service desk operations, end-user computing, servers, networking, as well as voice and unified communications and network security.
The first stage will go live in early 2017, with operations to be based out of Datacom’s Melbourne offices, and extending across the region.
As the automotive industry changes over the next 18 months, Ladd said Toyota’s move to an "as-a-Service" model ensures that it can scale its requirements to suit the market - both now and into the future - reduce its IT costs and increase efficiencies, while boosting the company’s performance and allowing it to focus on its core business.
“Our focus, not only from an IT perspective, but as a business overall, is to deliver great customer service for our staff and dealers, to enable them to provide the best experience for Toyota’s guests - our customers who visit our dealerships or search for Toyota online,” Toyota Australia CIO, Ellis Brover, said.
“Datacom was selected as our partner, because their customer service approach aligns with the Toyota vision.
“This contract forms part of a long-term program, that’ll see our IT services and applications become a key enabler as Toyota transforms to a sales and distribution business.”
Datacom has a long standing portfolio of outcomes based services and as-a-service delivery, with contracts spanning the Federal Department of Health, Queensland’s Department of Premier and Cabinet, Fulton Hogan and ConnectEast.
Other key Australian clients include the Department of the Environment, ATO, ACCC, and NHMRC.