Fire concerns prompt HP recall of notebook batteries
- 20 June, 2016 12:45
HP has announced a worldwide recall and replacement program for certain notebook computer batteries, due to potential fire risk issues.
According to the hardware vendor, the affected batteries were shipped with specific HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers sold worldwide from March 2013 through August 2015, and/or were sold as accessories or spares, or provided as replacements through Support.
Consequently, the company is recalling the affected products in cooperation with various government regulatory agencies across the world, Australia and New Zealand included.
“These batteries have the potential to overheat, posing a fire and burn hazard to customers,” a company statement read.
“Because these batteries pose a fire and burn hazard, it is extremely important for customers to check whether their batteries are affected, and to cease use of affected batteries immediately.
“Customers may continue to use their notebook computer without the battery installed, by connecting the notebook to external power.”
Going forward, HP said it is “proactively notifying customers” of the recall, and will provide a replacement battery for each verified, eligible battery, at no cost.
For customers with 10 or more potentially affected batteries, HP has put in place a process to assist with the validation and ordering process. For details please refer to the FAQs tab on this website.
For more information visit the HP Battery Recall website