Brisbane Airport expands Data#3 managed service deal

Helps to shape BAC’s self-service and digital transformation strategy
Brisbane Airport Corporation

Brisbane Airport Corporation

Data#3 has built on its relationship with Brisbane Airport Corporation (BAC) after being granted an extension on its managed technology infrastructure contract until June 2018.

Under the deal, Data#3 will consolidate the management of BAC’s IT and provide 24/7 service desk management, network, server, database and desktop support to 350 BAC corporate staff, and network connectivity to more than 20,000 airport workers.

The new deal fits in with BAC’s self-service and digital transformation strategy.

As a result, it will see improved knowledge management systems and portals, easier engagement with service outcomes and responsiveness, and the provision of IT services and infrastructure to suit the changing needs of the airport and reduce the risks in the management of secure technology assets and business data.

Data#3 had previously provided BAC with a blended on-site and remotely delivered IT services.

“Building on the back of a first generation ICT outsourcing deal with Data#3, we now need to elevate the relationship to a more strategic level,” BAC CIO, Mansoor Karatela, said. “We needed a technology partner who could be agile and flexible enough to not only manage our day-to-day ICT operations well, but also partner with us to transform and grow our business.”

Data#3 CEO, Laurence Baynham, said it was focused on supporting BAC in delivering ongoing, optimised services and enhancing its knowledge of the highly demanding airline industry.