Medibank Private inks partnership with Telstra

Goes exclusive with Telstra
Medibank Private inks partnership with Telstra

Medibank Private inks partnership with Telstra

National private health insurer, Medibank Private, has selected Telstra as its exclusive partner. The partnership is a three-year multi-million dollar contract that will see Telstra provide the company with telecommunications services.

Medibank chief operating officer, David Koczkar, said the exclusive partnership with Telstra is significant and will bring business efficiencies and member benefits.

He said incorporating mobile, voice and data carriage, managed WAN and LAN services, and service management, the new agreement will see it achieve savings of 37 per cent as it consolidates from eight suppliers down to just one - Telstra.

As part of the deal, Telstra will refresh LAN and WAN equipment to mitigate network risks and aim to improve capability, while delivering the latest in enterprise mobility services.

Medibank’s service management experience will also be automated and delivered as an end-to-end service, as a result of the integration of Medibank and Telstra’s service management systems. The new service management system will give Medibank’s staff more efficient and effective support of all its telecommunications services.

“As a diverse and far reaching business, we depend on our telecommunications to support our members and to provide critical health advice to Australians when they need it most.

“Our new, enhanced partnership with Telstra means we can streamline and consolidate our network into one provider, enhance our service levels through improved innovation and new technologies and continue to help our members along their health journey both in and out of hospital,” he said.

Telstra chief customer officer, Martijn Blanken, said the strategic partnership has enabled Medibank to significantly improve productivity and network performance, as it consolidates from multiple service providers.

“We’re delighted Medibank is realising the benefits of a broad range of solutions from Telstra. As a managed Cloud solution, this will transform employee interactions, increase information sharing and enhance convenience; all crucial factors in any flexible working environment.

“Medibank is also Telstra’s first customer to implement our new Mobile Business Fleet Plus plans designed specifically for business customers. This new plan provides Medibank with greater value and returns from its use of data across all devices and platforms,” he said.