NWS looks to add AWA clients following company collapse
- 07 March, 2014 08:47
National Warranty Services is looking to snap up new customers in the wake of AWA falling into receivership.
NWS, general manager, Don Card, has offered AWA clients across Australia ad-hoc on-site services, effective immediately.
Card said NWS’ services division, National Computer Services (NCS), leveraged a huge network of Service Agents thoughout Australia, that it used for warranty service, to provide ad hoc on-site service virtually anywhere in Australia.
“As of this minute, when I checked the latest figures, NCS (and NWS) has 4,419 Service Agents in 1,664 towns and suburbs (incl some in NZ, US and UK). We believe this is, by far, Australia’s largest IT service network,” he said.
“Compare it to AWA’s stated 700 locations. AWA clients can immediately use this vast service network for their on-site service needs.”
Card said, depending on clients’ individual requirements, NCS could be providing on-site service throughout Australia with less than 12 business hours notice.
“Our powerful interactive Cloud-based job management system, JIM, allows our clients to log ad hoc and scheduled (and warranty) jobs in real-time, which are responded to and sent usually within 30 minutes. NWS offer ad hoc on-site responses of up to two hours or less,” he said.
“The client can select what response time they want for individual jobs on a case-by-case basis; JIM automatically populates the job form with the job details and the fees for the requested priority, but the client only pays for that if we deliver the priority and response requested.”
Card said clients would have the ability to track every individual job and get on-line job reports.
“NCS, with the huge NWS service network, offers IT services companies, and other national (and international) companies with extended branch structures, not just ad hoc services, but national roll-outs of installations, upgrades, and maintenance programs. Due to the size and distribution of our service network, for many such roll-outs, we could start and complete the roll-out in a single day across hundreds of sites, not over weeks or months,” he said.
“Any AWA clients who need an on-site reliable and proven service solution urgently should get in touch with us ASAP as we will deal with new enquiries on a ‘first come’ basis, and, although our Cloud-based system and the highly leveraged power of our NWS service network enables us to take on a significant amount of new work without any resource and logistic issues or delays, there will come a point when we will need to take on additional resources that might cause some initial delays.”