VHA clamps down on telemarketer behaviour

The telco commits to ensure telemarketers will not violate the Do Not Call Register Act again after investigation by the ACMA.

Vodafone Hutchison Australia (VHA) has committed to stricter Do Not Call Register-related guidelines for its telemarketers as part of an enforceable undertaking it submitted to the Australian Communications and Media Authority (ACMA).

In October 2009, VHA was investigated and subsequently found to have breached the Do Not Call Register Act 2006 by the ACMA.

The Do Not Call Register was set up so people could opt out of pesky telemarketer calls.

Offending telemarketers were representing the Vodafone and 3 brands for VHA.

In an enforceable undertaking document published by the ACMA, VHA agreed to put in a number of practices to ensure its telemarketers would not violate the Do Not Call Register Act again.

They include keeping electronic records of all telemarketing calls made, allow customers to opt-out of such calls and commit to training telemarketing staff on how to comply with new guidelines.

The undertaking affects internal and outsourced telemarketers working for VHA.