Telstra whips up assistance package for Cyclone Yasi victims

Package only applies to those that have been evacuated from their homes or their phone services have been impacted by tropical cyclone Yasi

Telstra's Queensland residential and small business customers affected by Cyclone Yasi have been offered an assistance package to alleviate their communication problems.

The package only applies to those that have been evacuated from their homes or whose phone services have been impacted by the tropical cyclone that hit Northern Queensland this week.

The offer includes free fixed-line diversion to any landline or mobile number nominated, free cancellation of fixed-line phone or broadband services at affected premises and free connection of services once the Yasi disaster is resolved.

Mobile customers that do not own a fixed-line service will receive $50 credit limited to one mobile per household or business.

Telstra said the biggest challenge for it to restore services is loss of mains power but it is working hard to get telecommunications up and running.

“We want all effected people to know that Telstra has a range of options to help them maintain connection to their telecommunications services through these difficult times,” Telstra corporate affairs manager for Queensland, Elouise Campion, said in a statement.

Cyclone Yasi has caused service outages for Telstra, Optus and Vodafone.

Telstra, said a key transmission link at Ingham was knocked out which brought communication services from Ingham to Cairns.

The assistance package can be claimed by calling Telstra on 132 203.