SaaS provider takes on Telstra with new managed exchange product
- 26 May, 2010 17:30
Software-as-a-service (SaaS) provider, Manage Protect, has launched its new managed exchange product.
MPexchange aims to provide value added resellers (VARs) and managed service providers (MSPs) with the ability to offer customers a fully functional and off-site Microsoft Exchange 2007 platform, according to Manage Protect managing director, Andrew Johnson.
He claimed it would cost up to $34 per user per month, depending on the product offering.
“It has a level of management, support and training that is geared towards MSPs and their needs,” Johnson said. “They tend to require a solution that lets them log into one console to manage all their customers. That makes it simpler and easier to provision services.”
He said the information was virtualised, co-located and backed up at least every 30 minutes to ensure a high level of redundancy. The offering was currently limited to Exchange 2007, but it already had 55 customers trialling the product at full price prior to the launch.
It suited organisations with up to 50 seats.
“Even during a scheduled outage, customers can still access their inbox and send/receive emails using a Web interface,” he said. “Our guys are looking at Microsoft Exchange 2010 and will probably implement it within a six month timeframe.
“We’ll have full support for iPhone and BlackBerry and the full gamut of everything our customers want to do via Exchange will be available.”
Johnson said Telstra’s Microsoft Business Productivity Online Suite (BPOS) was a major competitor, but claimed it offered worse incentives for resellers and forced them to put Telstra branding on the solutions.
“What our partner have realised is that the Telstra offering has to be billed, branded and supported by Telstra,” he said. “That just doesn’t work for MSPs, who want to put their arms around customers and support everything they do.”
Johnson claimed Telstra’s offering didn’t support BlackBerry devices and didn’t offer channel partners enough of a margin to be worthwhile.
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