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Dimension Data Enhances Converged Communications Offering with Microsoft Office Live Communications Server 2005

  • 09 March, 2005 09:58

<p>Sydney, 9 March 2005 – Dimension Data, a specialist IT services and solutions company, has enhanced its converged communications solution offering, incorporating Microsoft Office Live Communications Server 2005, an enterprise-grade instant messaging (IM) and presence awareness platform, and Microsoft’s upcoming integrated communications client, code-named “Istanbul,” into its solutions offerings, to ensure telephony, networking and productivity applications interact effectively.</p>
<p>“Businesses today demand industry leading communications solutions that address productivity, cost and business communication needs on both local and international scales” said Ettienne Reinecke, chief technology officer, Dimension Data.</p>
<p>Ease of implementation and ease of use are critical in today’s IT environment. The availability of Live Communications Server 2005 and the new “Istanbul” beta release are milestones for the industry. The solutions extend the value of the Microsoft Office System by providing enterprise customers with a standards-based presence platform, enhanced IM and presence awareness, integrated telephony, and real-time elements of conferencing and unified communications. Users will be able to take advantage of these features within the Microsoft Office System, delivering both simplicity of use and enhanced productivity.</p>
<p>Reinecke continues: “An integrated collaborative communications infrastructure, which is effortless from both an operational and user view-point is vital in today’s competitive business environment. Live Communication Server’s presence management combined with its support for industry standards such as the Session Initiation Protocol ensure ease of use and interoperability. These capabilities further enhance the capabilities of Dimension Data’s converged communications solution offering and allow us to deliver IP Telephony and messaging capabilities that will improve our client’s employee productivity.”</p>
<p>“Microsoft is pleased to be working with Dimension Data to deliver a rich presence and integrated communications platform to customers,” said Taylor Collyer, senior director of product management, Real-Time Collaboration Business Unit at Microsoft Corp. “Dimension Data’s integrated solution leverages the power of real-time presence and multimodal communications, enabling its customers to share and collaborate with employees quickly and effectively via the most appropriate communication channel at a particular time.”</p>
<p>Dimension Data’s converged communications solution offers enterprise-grade IM as well as integration with enterprise telephony systems. Key features of Dimension Data’s solution include:</p>
<p>* IP Telephony: Enables intra-enterprise communications via “Istanbul,” including PC alerts for incoming calls, caller ID, dynamic call routing, missed call e-mail notifications, and telephony integration with the desktop including directory search and dial</p>
<p>* Secure, compliant IM: Robust, secure corporate IM with the ability to use Live Communications Server 2005 Public Instant Messaging Connectivity, giving customers secure, native connectivity with members of the MSN Messenger, America Online and Yahoo! public IM networks</p>
<p>* Integration with Productivity Applications: Maximising use and employee productivity through integration with the Microsoft Office System, including Microsoft SharePoint Products and Technologies
Multi-party video conferencing: Through partner relationships, the ability to take advantage of Live Communications Server 2005 to facilitate collaboration and communication for desk-top multi-party conferencing becomes a reality</p>
<p>* Integrated Directory Services: Expedite the provisioning and synchronisation of IM and voice clients while lowering the administrative burden of duplicate directories. Microsoft Active Directory and PBX directories can be seamlessly syncronised via integration with Microsoft Identity Integration Server 2003.</p>
<p>About Dimension Data:</p>
<p>Dimension Data plc (LSE:DDT), a specialist IT services and solution provider, helps clients plan, build and support their IT infrastructures. Dimension Data applies its expertise in networking, security, operating environments, storage and contact centre technologies and its unique skills in consulting, integration and managed services to create customised client solutions.</p>
<p>All product and company names mentioned herein may be the trademarks of their respective owners.</p>

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