Four major channel companies have taken a piece of a $40 million NSW Government teleservices contract aimed at providing more efficient and cost effective services to the public.
Anderson Consulting, Unisys, Seimens ICN Enterprise, and IBM Global have been awarded the four year contract, however, financial details have not been revealed.
The move comes at a time when Australia's call centre industry is booming with 4000 call centres in operation and an expected annual growth rate of 25-30 per cent.
The current growth rate for the call centre industry worldwide is 17 per cent and in certain sectors, such as banking, the figure is as high as 50 per cent, the companies report.
Contact centres, which converge telephony, Web and face-to-face interaction, are without a doubt a strong growth area in Australia, says Mike Foley, Unisys general manager of customer interaction solutions.
Peter Hughes of Siemens estimates the call centre sector to be worth more than $160 million per annum and growing at an incredible rate. "The Government is really just starting to come to grips with ways to provide a better service to the community," he said.
Unisys reports it won the rights as primary systems integrator for the project.