Notebook vendor Toshiba has had to track down up to 1000 of its locally distributed Satellite notebooks, which may have been affected by a faulty chipset.
According to Bruce Lakin, general manager for Toshiba's information systems division, as many as 1000 Toshiba notebooks sold in Australia this year were from a batch discovered to have a small incidence of faulty Intel chip modules. Lakin said the faulty modules were unable to control voltage distribution through the processor when the notebook was operating on low power.
The hardware fault was restricted to a batch of Celeron 400MHz-based Satellite 4090, PII 400MHZ-based Celeron 4100 and Tecra 8000 notebooks, manufactured in Japan, Lakin said.
Phillip Dows, Intel's national marketing manager, said that it would continue to monitor the situation, and stressed there was a very low incidence of the fault occurring.
Meanwhile, according to Toshiba national marketing manager Mark Whittard, there have been no reports in Australia of the CPU burning out, but it was recalling the units that had been shipped through the channel during January and February.
"All resellers have been contacted," he claimed, "and the replacement is covered under the normal warranty arrangements." Whittard explained that Toshiba's ProCare service centres would receive labour credit according to its standard procedure.
Whittard added that, while the suspect batch incorporated an Intel revision to the chipset, the models were in runout stage and have subsequently been superceded.