Report questions vendor commitment to ERP

Report questions vendor commitment to ERP

IDC Australia's latest report challenges preconceptions about ERP solutions failing to deliver promised efficiency improvements and being cumbersome and expensive to implement.

Results of the report, titled ERP Customers and Prospects, 1999, indicate that the take-up of ERP solutions is increasing significantly amongst all commercial sectors in Australia, as is the consequent satisfaction with the enterprise solution.

According to Merv Langby, senior consultant, professional services, IDC Australasia: "ERP is already widely accepted across companies of all sizes and industry sectors in Australia. The report claimed that 32 per cent of companies already have an ERP solution, while 39 per cent are currently implementing a solution."

Langby added that the majority of users polled indicated they would increase their level of investment in ERP by up to 30 per cent in 1999.

The report depicts 50 per cent of ERP customers as satisfied or very satisfied with ERP solutions, which Langby believes is a surprising statistic "given the pressures surrounding the implementation of complex applications in an environment dominated by Y2K compliance".

However, ERP integrators should not rest on their laurels just yet with 22 per cent of those surveyed remaining ambivalent about the pros and cons of ERP solutions.

"Vendors need to be better listeners and demonstrate an understanding of the user and its business needs. They need to pay more attention to post-sales, keep the solution simple and be more up-front about what ERP encompasses," Langby explained.

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