Now that it's all quiet on the Y2K front, resellers and integrators are gearing up for the growth of online business, security and the introduction of the GST.
Managing director of Somerset Systems, Chris Stockton, said he was facing a backlog of customer requests after Y2K had forced many to put their requirements on hold.
Stockton said while December and January were usually quiet months, December had been "very busy" and January was already shaping up to be one of the busiest on record.
Stockton said he would be keeping a close eye on e-commerce uptake - an area he expects to be a high priority to many of his clients this year.
Com Tech's technical marketing director, Darron Lonstein, also expects to see "tremendous growth" in the business-to-business e-commerce arena in 2000.
Lonstein said this was likely to include developments in call centres, and voice recognition and authentication tools to be used in conjunction with e-commerce.
Lonstein also expects the application service provider (ASP) space to be very active this year, after considerable interest in the technology throughout 1999.
Netstar's strategic marketing and business development manager, Mitch Radomir, also expects e-commerce and security to be significant issues for the industry this year.
Radomir expects integrators to play a major role in helping businesses enter into new electronic markets, the development of call centres, and the convergence of data and voice networks.
General manager of information systems provider Senteq, Chris Leach, said the GST, e-commerce and security would be major issues this year.
Leach pointed out that these issues were related, and said the New Year would see not only the development, but also the convergence of these technologies.
Leach said security issues would include online authentication, transactions, and the development of firewalls.
He said it was important for organisations to protect their original business while taking "smart steps" toward the electronic economy.
Similar views were expressed by Scitec's production manager Adrian Kladnig, and Memorex Telex's marketing manager, Oliver Descoeudres. Descoeudres said a large number of companies needed to develop a Web presence and initiate e-commerce programs.