A new Warehouse Management System (WMS) Tech Pacific installed at its Matraville prem-ises did have some `teething problems' in late 1999, but the distributor insists it is now business as usual.
Thousands of resellers experienced delays in late November and early December when the distrib- utor encountered difficulties with its new SAP-based logistics system.
Tech Pacific's marketing communications man-ager, Fiona Stewart, said the company had been working to develop a new system to manage stock in its warehouse, with the WMS going live in November.
When asked by ARN if there had been any problems with the new system, Stewart said that no installation of that magnitude is easy. `Of course there are going to be teething problems,' she said.
Stewart cited backlogs with receipting and catching up on back orders as two examples. `When you're moving the sort of volume of products we're moving, these sorts of things are inevitable.'
According to Stewart, overall its resellers had been very supportive. `Obviously we weren't able to offer them initially the same level of service they had been used to, and with the time of year as well, we did have difficulties getting some deliveries out to them. They were very patient and we can't thank them enough.'
However, Stewart said Tech Pacific was happy that it had resolved the major issues, and was now exceeding its pre-WMS efficiency. `We're really starting to see the benefits now,' she said.
She said the WMS was installed because the previous system had been in place for more than 12 years. Tech Pacific needed to provide customers with more accurate inventory data and have a more efficient method of receipting, storing, picking and packing and delivering stock to its customers. The company had grown incredibly, particularly during the last five to six years and an old system like that couldn't cope anymore, Stewart said.