An announcement out of Amsterdam has seen solutions and services provider Getronics achieving Global Support Partner (GSP) status with networking giant Cisco Systems.
Robin Dixon, managing director at Getronics Australia, said to achieve the GSP status the company had to show a worldwide capability. He used the example of fielding a call in London for service to be delivered in Sydney.
"We work closely with Cisco," Dixon said. "We're actually a Cisco Gold Partner in our own right in Australia.
"The worldwide status means you have to go the next step up and show a capability to be able to deliver globally." Dixon said Getronics had help-desks and service centres worldwide using a follow-the-sun principle. Sydney is the main service centre for the Asia-Pacific region.
Dixon believes the GSP certification will increase its recognition with multinational customers. "They're the ones that require that support," he said.
"It gives our customers with Cisco support requirements elsewhere out of Australia a heightened level of comfort of our capacity and capabilities."Dixon said Getronics will also increasingly take a "bigger position" in the provision of solutions in the e-commerce space. "It is a high growth area," Dixon said. "Our customers are moving and demanding that we have the capabilities to provide infrastructure solutions in the e-commerce space.
"It's business solutions in that space as well," he added. This includes areas such as designing business-to-business (B2B) procurement facilities for its customers, including putting together the network it runs on. "The whole B2B thing is about to take off," Dixon predicts.
"It's only just beginning really. I mean a lot of people are talking about it but it's only just starting," Dixon said. "I think there's going to be good growth rates there over the next three to four years." Achieving GSP status was another "brick in the wall" to build up the business Getronics does with Cisco, Dixon said.
To achieve GSP status, Getronics had to increase its level of Cisco support skills to meet the certification requirements. This was to ensure its support organisation was properly staffed worldwide to implement, operate, and support solutions based on Cisco's technology.
Rob Lloyd, vice president of Cisco's enterprise and small-to-medium lines of business EMEA, said Getronics had repeatedly demonstrated its capabilities.
"[It] offers a compelling value proposition to enterprises and service providers that are determined to succeed in the Internet economy," Lloyd said.