Advantra scores Telstra

Advantra scores Telstra

Advantra has scored a lucrative three-year desktop services contract with telco giant Telstra in a deal that didn't even make it out to tender.

Billed as one of the country's largest desktop services contracts, Advantra has assumed responsibility for the management of Telstra's desktop and associated services - currently running at around 50,000 service units - as of July 1, said the company.

Leveraging its position as a wholly owned subsidiary of Telstra, Advantra's CEO Craig Cameron claimed: "Advantra is in a position to provide a true partnership arrangement and work closely with Telstra to ensure that it can capitalise on [its objectives]."With the deal not going to tender, Advantra had the inside running. "We knew Telstra was looking to outsource this business and we entered into negotiations with them," said Sharlene Findlay, manager corporate communications, but was unwilling to disclose the monetary value of the desktop services contract.

Under the agreement Advantra will manage helpdesk services for desktop/LAN, service level reporting, installations, training, projects and the certification of desktop/portable products. However, Findlay claims the company is not looking at offering procurement services in addition to the services contract.

Now boasting customer desktop figures in excess of 65,000 desktops Australia wide, Advantra has been forced to step up its regional diversity to accommodate the agreement. Despite growing its staff from 350 nearly three years ago to nearly 1500 today, Advantra will acquire the resources of "pre-existing staff servicing Telstra in regional areas [including northern Queensland and Darwin]" claimed Findlay.

"In the short term we have to have the resources [to handle the contract]," she added.

In addition, Findlay said Advantra would also be using outside contractors previously signed with Telstra, as well as aggressively recruiting its own staff "parallel" to these initiatives.

Telstra was unavailable for comment at time of press.

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