Citec leverages industry knowledge for education success

Citec leverages industry knowledge for education success

IT services provider, Citec, has landed a $6.5 million, three-year deal with Education Queensland. The Queensland-based company will provide managed wide area network (WAN) and call centre/help desk capabilities to 1292 state primary and secondary schools.

Citec manager for the Education Queensland facilities office, Gary Shaw, said the company would also be responsible for managing third-party carriage and infrastructure.

“Education Queensland see us doing everything for them - including verifying their bills, calculating rebates, taking help-desk calls from schools trying to operate an administrative package and the like,” he said.

Citec managing director, Dr Mark Rainbird, said the deal represented a validation of the company’s broad-based services offering.

“This win is very important for our business as we are very strong in the WAN and managed data services provision area,” he said. “We don’t have an education vertical per se, but as we pick up more work and develop our knowledge in a certain sector then we are able to leverage bids in other states.”

Rainbird said Citec had recently won and resigned other clients such as Rabobank, Orix and Sydney Water.

“Education is a continuation of those sorts of wins,” he said.

Citec had worked at developing a proposal which was sympathetic to the education sector, Rainbird said.

“The service culture in education is very strong and it’s all about learning and development outcomes and providing quality access to staff and students,” he said.

With security increasingly an issue in across all verticals, Rainbird said Citec had also worked hard to meet the Education Queensland’s requirement of accreditation under the 7799 Australian security standard.

“We’re finding that it’s almost becoming mandatory for most network hosting and ICT services to have accreditation,” he said. “We see it as a competitive advantage in the marketplace.”

Citec had also invested in its service staff, recently implemented a service culture training program, he said, and was also rolling out a new HP toolset.

Aside from improving its financial position – Citec made a loss last year, the company would continue over the following year to actively seeking business in government, resources and utilities, and financial and legal sectors, Rainbird said.

It had also been short-listed for a large server consolidation hosting and network deal with the NSW Roads and Traffic Authority, Rainbird said.

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