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Retail Solutions Briefs

Majority of retailers not making Net sales

More than two thirds of Australian retailers have yet to sell over the Internet, according to a study by PricewaterhouseCoopers.

Retail Meter 2000 surveyed more than 100 retailers and found that while most see online trading as the future of retailing, more than a third do not have an e-business strategy, as more immediate technological concerns such as Y2K and GST hold their attention.

"Australian retailers realise that an e-business strategy has become indistinguishable from a business strategy," said PricewaterhouseCoopers retail partner, Stuart Harker.

Four per cent of retailers expect to commit more than $1 million to online business in the next 12 months, while half plan to spend under $50,000, according to the study.

ezzebox helps e-delivery

Fulfilment remains a bug bear for Australian e-tailers, but addressing the issue remains costly.

Newly developed product ezzebox aims to help online retail combat the fulfilment headache.

According to founder and co-director Darren Geros, the introduction of the ezzebox provides the missing link in fulfilment.

Funded by software company Unicomp, ezzebox, is an electronic delivery box, much like a safe that works using a touch keypad that generates a unique code for each delivery, doing away with the easily misplaced receipt.

The boxes are suitable for around 80 per cent of deliveries and are already being used by online retailer dstore.

Ezzebox provides customers with the option at point of purchase to have their goods delivered to their ezzebox. The customer is notified and the parcel can then be retrieved by the user's own personal security code.

Tandy turns Orange

Electronics retailer Tandy and mobile telephony company Hutchison Telecommunications have partnered to offer a new phone service.

From mid August, around 92 Tandy stores in Sydney and Melbourne will become the first retail outlets to offer Hutchison's Orange One - a home phone service that also works as a mobile.

The service will leverage the convergence of technology, according to Tandy managing director John Winstanley.

"Tandy is at the forefront of consumer retailing, forging a new category in home connectivity that leverages the convergence of computing, home entertainment and telecommunications services," he said.

Used within the customer's premises, calls are charged at home phone rates, including 20 cent untimed local calls and low international and long distance calls.


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