What job, apart from parenting, requires nerves of steel and patience to match?Customer support on an IT help desk. Tabloid has recorded some of the more infuriating exchanges help desk workers have been forced to field.
Customer: The computer won't start.
Help Desk: Have you plugged it in?
Customer: Yes, to one of those white power boards.
Help Desk: And have you checked that the power board is plugged in?Customer: It's plugged in to the other socket.
Help Desk: Which other socket.
Customer: The one beside where the computer is plugged in.
Help Desk: I need you to right-click on the open desktop.
Help Desk: Did you get a pop-up menu?"
Help Desk: Ok. Right click again. Do you see a pop-up menu? Customer: No.
Help Desk: OK, sir. Can you tell me what you have done up until this point? Customer: Sure, you told me to write click' and I wrote click'.
Customer: I have run out of disk space and I can't save my document.
Help Desk: Have you tried compressing it?Customer: I can't make it any smaller, or I won't be able to read it, I'm already using font size six.
Case #3 (from Tech Support):
Help Desk: How much free space do you have on your hard drive?Customer: Well, my wife likes to get up there on that Internet, and she downloaded ten hours of free space. Is that enough? Case #4 Individual: Now what do I do?Help Desk: What is the prompt on the screen?Customer: It's asking for Enter Your Last Name.
Help Desk: Okay, so type in your last name.
Customer: How do you spell that? ?