Lucent opens Asia-Pacific training, support centre

Lucent opens Asia-Pacific training, support centre

Lucent Technologies has opened its first Asia-Pacific Training and Education Centre (APTEC) and Customer Technical Support (CTS) Centre in Singapore. The centres will bring training, service and support to its customers and business partners throughout the region.

"The opening reconfirms our commitment to our customers and partners in the Asia-Pacific region," said Mike Butcher, Lucent's Asia-Pacific president and chief executive officer. According to Butcher, the company has invested $US18 million in the centres. "These centres demonstrate the value of Lucent's multi-local approach to global operations. They show, we believe, that our strength lies in our ability to become an integral part of the local environments where we do business," he said.

Butcher said both centres will be staffed by teams of Lucent experts as well as local staff who will have direct access to Lucent training centres and Bell Labs facilities around the world. The 1850-square-metre APTEC is Lucent's first central training facility for its Asia-Pacific service providers and business partners. It will be used to conduct over 40 market-specific courses on wireless technologies, switching, access and structured cabling.

On the other hand, the 1500-square-metre Customer Technical Support centre will initially give customers and partners access to Lucent experts, enhanced software and hardware tools, as well as access to all the resources and knowledge of Bell Labs. Butcher said the lab will ultimately support most Lucent-deployed products and services in the region.

It will also be connected to most installations in the region. The centre will provide capabilities for new product testing, advanced problem resolution, and software upgrade testing.

The training and technical support centres are both located in Chai Chee Industrial Park. Together, they have 10 classrooms and a 650-square-metre laboratory that is equipped with Lucent's flagship products, including 5ESS, AnyMedia, wireless applications and Systimax structured cabling solutions.

Butcher said courses for Lucent customers and business partners are tailored to their needs and are taught by certified trainers from Lucent's training centres worldwide.

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