Retail Solutions Briefs: Ericsson, Iomega, online privacy, Playstation 2

Retail Solutions Briefs: Ericsson, Iomega, online privacy, Playstation 2

Ericsson gets into virtual customer serviceEricsson is reminding e-tailers of its contact centre solution, which it claims will help them provide service and support for their customers in the lead-up to Christmas.

Solidus eCare provides multimedia customer contact by using profile-based routing to forward each online query to the person best suited to answer it.

Figures from the National Office for the Internet Economy indicate around 41 per cent of Australians have Internet access.

"This statistic alone indicates there is terrific potential here and it is vital that Australian e-tailers get it right now," said Ericsson Australia's Solidus business leader Tim Courtright.

Iomega undoes Zip prices

Iomega will drop the price of its 100MB USB Zip drive for Christmas trading. The drive will now retail for $199, down $70 on the original price and comes with a free 100MB disk.

The offer is available from current stocklists throughout Australia and is expected to boost holiday sales.

"While many wait until New Year's Eve to make those storage resolutions, we have got in early," said Iomega Australia country director, Peter Dawson.

Privacy concerns still reign in online kingdomAlmost two thirds of online consumers have not made an online purchase in the past six months due to privacy concerns, according to latest research from analyst IDC.

Privacy issues can also deter consumers from Web sites - 78 per cent of those surveyed said they had left sites due to privacy concerns. The US survey questioned experienced online customers about their buying experiences. Other issues included the acceptable level of customisation and marketing of a Web site and the concern that client details will be passed on to third parties.

Midnight PS2 launch a hit

PlayStation enthusiasts queued for hours outside retail stores to be one of the first to purchase Sony's long-awaited gaming console, the PlayStation 2.

Opening hours were extended across Australia for the launch as consumers clamoured to get their hands on one of the 60,000 machines that will be released in the Australian market to Christmas. Harvey Norman, Myers, Kmart, Toys R Us and Electronic Boutique began selling the console at midnight.

Coinciding with the launch, 20 PlayStation 2 games are now available, with a further 15 titles expected by Christmas.

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