Premier accompanies Concerto
Customer interaction management (CIM) reseller, Premier Technologies, has joined the channel ranks of Concerto Software. Under the agreement, Premier will target companies looking to open or expand existing call centres. Concerto Software’s latest unified contact centre platform, EnsemblePro, includes automatic call distributor, predictive dialling, interactive voice response, email, Web chat and collaboration, universal queuing, recording and reporting. “Contact centres have evolved significantly during the past few years,” Premier CEO, Fausto Marasco, said. “Customers are demanding voice telephony and multi-channel service with intelligent routing. Concerto Software offers organisations an open, flexible solution that can significantly lower integration costs compared with traditional contact centre implementations.”
Manaccom partners with OEM
Retail software publisher, Manaccom, has signed an agreement with Australia OEM for its PC utility software, System Rite. Marketed as an all-in-one solution for enhancing the performance of desktop PCs, System Rite will be released worldwide in October. While Manaccom will handle the publishing, as well as retail-boxed and online distribution, OEM will manage the shipment of System Rite for hardware bundling and PC builder add-ons. Manaccom business affairs manager, James Mackay, said OEM would be expected to achieve tens of thousands of sales by the end of the current financial year. “Manaccom has implemented a unique method of rewarding the reseller via a special online upgrade so the PC merchant gets two bites of the cherry,” said OEM managing director, Andrew Coster.