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Micromuse Awarded U.S. Patent for Software Technology Behind Netcool/Impact Application - Patent Specifies Methodology for Analysing the Impact of Events on a Business

  • 02 April, 2004 10:30

<p>SYDNEY, Australia, 2 April, 2004 – Micromuse Inc. (Nasdaq: MUSEE), the leading provider of realtime business and service assurance software, announced that it has been issued patent number 6,694,362 by the United States Patent and Trademark Office. Entitled “Method and System for Network Event Impact Analysis and Correlation with Network Administrators, Management Policies and Procedures,” the patent describes impact analysis technology used in Micromuse’s award-winning Netcool®/Impact™ application.</p>
<p>The Micromuse inventors named on the patent include software engineers Peter Secor and Shoel Perelman, who began work on the Netcool/Impact application in 1997. Micromuse was previously issued two patents for its network discovery technology. The Company currently has additional patents pending, pertaining to technology inventions underlying several Netcool applications including Netcool/OMNIbus™, Netcool/Application Monitors™, Netcool/Service Monitors™, Netcool/Precision™ and Netcool/Visionary™.</p>
<p>"We are very pleased that the U.S. Patent Office has issued this patent, as intellectual property is one of Micromuse’s greatest assets,” said Craig Farrell, Micromuse’s Chief Technology Officer. “The patent illustrates Netcool/Impact’s unique ability to define the relationships between network events and data stored in external data sources. This ability has benefited hundreds of our customers. We are proud of the outstanding work that our software development team is continuing to produce, not only for the Netcool/Impact application, but across the entire Netcool product family."</p>
<p>The patent, which relates to the monitoring and management of corporate, government and telecommunication networks, describes an impact analysis system for correlating collected event data with administrators, management policies and procedures. The processes described in the patent and used in the Netcool/Impact application allow network administrators to determine quickly and correctly which users and business processes are impacted by incoming events. This helps minimise the impact to critical business processes.</p>
<p>The Netcool/Impact application, which began shipping in 1998, has been adopted by hundreds of Micromuse customers. Tightly integrated with Netcool/OMNIbus, Netcool/Impact shows the realtime business impact analysis of specific events and event patterns within the infrastructure. It allows users to see how Netcool/OMNIbus-collected events will impact IT-based business processes, services and business-critical applications.</p>
<p>For example, the Netcool/Impact application retrieves business process, customer and service information from a variety of databases and files. When events occur, Netcool/Impact automatically enriches Netcool/OMNIbus events by linking the right information with each event. This "enriched" event gives customers the knowledge needed to define resolutions and instructs Netcool/Impact to take automatic corrective action on faults. In addition, Netcool/Impact can escalate events to email, pagers and other systems, ensuring fast and efficient access to information.</p>
<p>Micromuse Inc. (Nasdaq: MUSEE) is the leading provider of business and service assurance software solutions. The Netcool® software suite provides organisations with the assurance that their IT systems are supporting and driving profits 24 hours a day. Unlike traditional infrastructure management systems, Netcool solutions provide realtime end-to-end visibility and accurate troubleshooting from a business perspective. Such business intelligence allows organisations to respond to problems quickly, streamline workflow processes and improve business uptime. Globally, Micromuse customers include AT&amp;T, BT, Cable &amp; Wireless, Charles Schwab, Deutsche Telekom, Digex, EarthLink, GE Appliances, ITC^DeltaCom, J.P. Morgan Chase, T-Mobile and Verizon. Micromuse’s customers in Australia include Telstra Global Operations Centre, British Telecom Global Services - Asia Pacific, and Ericsson Australia - Network Operations Centre. Sydney is the regional headquarters for Micromuse Asia Pacific and includes sales, technical support and the administrative functions for the region. Micromuse is headquartered in San Francisco. For more information go to</p>
<p>Micromuse and Netcool are registered trademarks of Micromuse Ltd. All other trademarks and registered trademarks in this document are the properties of their respective owners. Any statements contained in this press release that do not describe historical facts may constitute forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Any forward-looking statements contained herein are based on current expectations, but are subject to a number of risks and uncertainties.</p>
<p>The factors that could cause actual future results to differ materially from the forward-looking statements include the following: fluctuations in customer demand, the Company’s ability to manage its growth (including the ability to hire sufficient sales and technical personnel), the risks associated with the expansion of the Company’s distribution channels, the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterises the Company’s markets, the risks associated with competition, the risks associated with international sales as the Company expands its markets, and the ability of the Company to compete successfully in the future, as well as other risks identified in the Company’s Securities and Exchange Commission Filings, including but not limited to those appearing under the caption "Risk Factors" in the Company's most recent Quarterly Reports on Form 10-Q and on Form 10-K on file with the Securities and Exchange Commission and available on the Company's Web site.</p>
<p>For media information contact Amanda Scott-Kiddie at Kinetics on +612 9976 6611 or email</p>

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