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Boston Communications Group First to Benefit from Integrating PROGNOSIS and HP OpenView

  • 17 November, 2004 15:56

<p>Beta customer in telecom sector improves visibility
and control of infrastructure and applications</p>
<p>Sydney, November 17 2004 – Integrated Research (ASX: IRI), the world’s largest supplier of systems and application management solutions for HP NonStop servers, has announced that Boston Communications Group, Inc (BCGI) was its beta customer for the development of PROGNOSIS Smart Plug In (SPI) for HP OpenView. As a result of the new product, BCGI has gained further visibility and control of the infrastructure and applications that are crucial to its own business and that of its customers in the telecommunications sector.</p>
<p>BCGI (www.bcgi.net) is a leader in transaction processing solutions for wireless carriers. It was using the NonStop platform to support mission-critical applications and HP OpenView for Windows for monitoring the network operations center (NOC).</p>
<p>However, BCGI also wanted to integrate the HP NonStop system management solution with HP OpenView to streamline its network monitoring and management processes, while providing a comprehensive view of its platforms and systems. The company required a solution that would allow it to meet the management and reporting needs of both the HP NonStop and HP OpenView environments.</p>
<p>“PROGNOSIS offered an elegant solution that enabled us to seamlessly integrate our NonStop servers and OpenView system and provide us with a single, real-time view of our systems and platforms,” said Robert Cline, vice president of production systems for BCGI. “It enabled us to fully leverage the training and knowledge of our network monitoring team by allowing the front-end environment to remain practically unchanged, while introducing the ability to combine real-time monitoring capabilities with a clear view of root cause analysis.”</p>
<p>As the beta customer for PROGNOSIS Smart Plug In (SPI) for HP OpenView, BCGI ensured that the reality of end-user expectations were included in the development process.</p>
<p>“PROGNOSIS SPI for HP OpenView was developed in direct response to customer demand,” said Gary Stearns, senior product manager and technical consultant at Integrated Research. “Many organisations that use PROGNOSIS to manage their NonStop systems also run HP OpenView in other parts of their environment. Our customers wanted the ability to extend the advanced metrics and monitoring capabilities of PROGNOSIS across the total environment. The SPI makes this a simple process.”</p>
<p>“To ensure user acceptance, we had to provide information in formats that were familiar to the various specialists,” said Stearns. “For example, the NOC help desk operators use OpenView to monitor network performance. They wanted to continue using the familiar OpenView screens, augmented by a clear view of root cause analysis on the NonStop systems. The increased level of insight and control provided by the PROGNOSIS SPI product exceeded the expectations of BCGI.”</p>
<p>Streamlined Network Monitoring and Management</p>
<p>With PROGNOSIS SPI for HP OpenView, BCGI has further streamlined its network monitoring and management by reducing both the points of management and the time taken to resolve network-impacting issues. By creating an interface between the HP NonStop Servers and HP OpenView, the company has gained further visibility and control of the heterogeneous infrastructure and applications that are crucial to its business and that of its carrier customers.</p>
<p>HP OpenView applications have long helped organizations to increase the performance of their computing infrastructures, anticipate and correct problems before they become critical, and to automate and manage change in real time. With PROGNOSIS SPI for HP OpenView, a whole new set of capabilities is available for advanced monitoring and management of the total enterprise environment.</p>
<p>About Integrated Research Ltd
Since 1988 Integrated Research has been a leading developer of real-time systems and application management solutions for high-availability distributed computing environments based on the proven PROGNOSIS architecture. The world’s largest bank, telecommunication company, stock exchange, computer hardware manufacturer and ISP all rely on Integrated Research solutions – as do customers in 48 countries. Integrated Research is a publicly listed company with offices in the USA, Europe and Australia, and a distribution network spanning more than 60 countries. Information about Integrated Research and its products is available at http://www.ir.com.</p>
<p>Media Contact:
John Back
+61 2 9976 6611
john@kinetics.com.au</p>

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