Kwiktron to clean up on LCD repairs

Kwiktron to clean up on LCD repairs

Kwiktron Computer Services has established its own clean room with the aim of becoming Australia's leading repairer of LCD and plasma displays.

Kwiktron managing director, John Cifci, claimed it would be the first facility of its kind in Australia. He said the company had invested $600,000 in machinery for the new clean room, scheduled to be up and running by the end of November.

About 150sqm in size, the dust-free room would allow Kwiktron to conduct repairs on flat panel displays for both desktops and on notebooks at a component level.

This included fixing display pixels and replacing screen backlights - repairs he claimed were not currently being addressed in the local market.

Cifci said the company was now in the process of discussing its flat panel display (FPD) servicing capabilities with various local manufacturers in the hopes of winning extended and main warranty servicing contracts.

"The clean room will open a lot of doors for us," he said. "Everyone we have spoken to so far is interested."

Kwiktron would also spend $40,000 to bring out two US-based experts to train its 15 local staff on how to work within the clean room, Cifci said.

As well as being able to handle the equipment, staff will be required to earth and demagnetise themselves as well as wear special anti-dust clothing. Cifci said the hardest part of developing the new facility was sourcing the specialised equipment.

"We've got gear coming from all parts of the world," he said. "No one makes the complete equipment kit."

In addition, the company has had to invest in specialised boxes to freight the screens in.

"We can send the box to customers who then ship it back, or our guys in NSW will come and collect the screens for a fee," Cifci said.

Kwiktron currently provides IT hardware service and support to a range of retail stores including Harvey Norman, Domayne, Harris Technology and Myer.

It also acts as a repairer for several IT leasing and underwriting agencies such as AIG Insurance and Flexicare.

The company - which has offices in Sydney, New Zealand and Singapore - is an accredited authorised onsite and return to base repair agent for 20 manufacturers including HP, Acer, Hyundai and Apple for desktops and low-end servers as well as Lexmark and Epson printers.

Cifci said he expected the majority of its new FPD business would come from existing partner relationships.

The company will charge for the repairs on a per machine basis.

He forecast the new screen repairs business would at least double the amount of repairs currently undertaken by Kwiktron.

"I know that we can succeed in this area, because it costs manufacturers a lot of money to ship faulty products back overseas," Cifci said.

"At the moment, once a screen goes, they can't repair it."

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