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NSW Government iCare claim platform cost $360M

NSW Government iCare claim platform cost $360M

iCare boss John Nagle defends “modern” cloud platform’s expense

John Nagle (iCare)

John Nagle (iCare)

Credit: iCare

A bespoke platform to power the NSW Government's recently-merged insurance provider has cost $360 million dollars, a public hearing for the Inquiry into Budget Estimates 2019-2020 revealed.

Insurance and Care NSW (iCare) first launched the Guidewire Insurance Platform in 2017 following its formation from six public insurance schemes two years previously.

The NSW Government paid $160 million in licence and building fees for the cloud-based platform, plus a further $200 million on the “transformation” costs of rolling out the platform across iCare and other insurance.

The figures were revealed by iCare CEO and MD John Nagle during a State Premier and Finance committee on 29 August.

When grilled by Greens MP David Shoebridge about the $160 million expenditure, Nagle defended Guidewire as a “standard system” that is one biggest insurance platforms used globally.

"It is run today by QBE. It is run by Suncorp. It is run in 250 insurance organisations across the world. It is one of the biggest insurance platforms that is used globally. It is a standard system," Nagle said.

“We have a complete platform of modern technology,” he said. “That platform will allow us to operate in the premium field, so the policy and billing platform.”

Nagle claimed iCare had taken a “courageous” decision at the time to build the platform entirely on the cloud and give it “scalability”.

ICare first formed in September 2015 through the amalgamation of six NSW government schemes covering dust diseases care, home building compensation, motor accident lifetime care, self-insurance for the state's public servants, workers insurance, and sports injury insurance. 

Around the same time, iCare launched a “very involved tender” to find a platform to run the six insurance schemes together, choosing the “out-of-the-box” Guidewire, alongside Salesforce, Mulesoft, Onbase, Exstream, SAP, Okta, Informatica, Globalscape across the entire enterprise platform, as reported by ZDNet at the time.

During the session, Shoebridge questioned why iCare chose a bespoke program rather than an “off-the-shelf system” costing “substantially less and then adapted” for NSW.

However, Nagle claimed the Guidewire platform was cheaper than the previous set-up of five agents using systems costing an average of $50 million per year. 

Since going live in 2017, the Guidewire platform has performed more than a million transactions and $6 billion worth of premium, Nagle also claimed. 

“What we are getting is a modern platform that consolidates all of the data, all of the activities of a $2.7 billion organisation onto one platform,” he added. 


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Tags SAPsalesforceNSW GovernmentMuleSoftiCareGuidewireInsurance and Care NSW

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