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Aussie ISV Intelledox acquired by global CCM provider

Aussie ISV Intelledox acquired by global CCM provider

Smart Communications takes over Microsoft and Fujitsu partner

Canberra-founded ISV Intelledox has been swallowed up by global firm Smart Communications for an undisclosed amount.

Intelledox specialises in workflow content automation software and has technology and solution partnerships with Microsoft, DocuSign, Fujitsu and Avanade.

Originally formed in 1992 by Phillip Williamson and Michelle Melbourne, Intelledox has multiple offices across Australia, Singapore and the USA, where it now houses its global HQ in Dallas.

“We are thrilled for this next step as a company and for what our joint commitment to enhancing enterprise communications will mean for businesses that are ready to embrace a digital-first, customer-driven future,” Melbourne said of the acquisition.

According to Smart Communications, the ISV’s platform has 22 million users and has seen revenue growth of 50 per cent year-over-year.

Earlier this year, Intelledox became one of four ISVs to join Microsoft’s P2P Integrated Solutions Program, which aimed to build enterprise software to be marketed on the vendor’s cloud marketplace.

Further details of what the acquisition will mean for the Intelledox brand and Australian team were unavailable at the time of publication.

Based in London and New York, Smart Communications provides customer communications management platforms.

“This is a tremendously exciting development for both companies,” said James Brown, Smart Communications CEO. “Since our start, we have been wholly focused on empowering companies to deliver personalised, relevant and interactive communications at tremendous scale. 

“Through our acquisition of Intelledox we are now even better equipped to deliver best-in-class, two-way customer conversations throughout the entire customer journey. Together we will redefine customer engagement, while also improving internal efficiency and creating ROI that is unmatched in our industry.”


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