QPC has won three contracts to deploy and manage Genesys PureCloud contact centre platform.
The contact centre services and solutions provider will replace legacy systems for gambling site Sportsbet, pension fund Vic Super and insurance firm Guild Group as well as provide ongoing services and support.
QPC, a Genesys Gold Cloud Partner, was chosen following a market review by each firm, the company said.
According to QPC, the cloud-based platform will enable each organisation to increase customer service capacity and scale during peak times.
The platform will provide call recordings, skills-based routing, outbound SMS, email interaction routing, workforce management, customised wallboards and waiting customer information displays, real time analytics, alerts and monitoring.
“These days, those companies that do so will have the competitive advantage of knowing what their customers want, and innovating to deliver it, even before the customers are aware of the need,” QPC Asia Pacific commercial manager Peter Levine said.
“Customers can rapidly benefit from removing many of the resourcing and cost burdens associated with maintaining on-premises hardware and applications. As a result, contact centre agents are freed to focus on providing service innovation that can drive differentiation and ultimately fuel company growth.”
Headquartered in the UK, QPC houses its APAC hub in Melbourne, where it serves local customers including Beyond Bank, Mitusbishi Motors and Unity Water.
Most recently, the company won a managed services contract with same-day lender Nimble.