Ingram Micro has partnered with Brisbane-based start-up Switch Connect to enhance voice calling capabilities in Australia, delivered through the distributor’s Cloud Marketplace.
Enabling the provision of new and advanced voice calling products locally, the agreement is designed to provide partners with access to voice-enabled services, including Microsoft Direct Routing for Teams.
“This exciting partnership with Switch Connect will mean that Ingram Micro is the first Microsoft Office 365 distributor in Australia to sell its suite of communications products outside of the exclusive arrangement between Microsoft and Telstra,” said Lee Welch, director of cloud services A/NZ at Ingram Micro.
Microsoft's Direct Routing for Teams adds “secure, integrated voice services” to the current Teams offering, allowing users to share files and data across large organisations.
According to Brad Clarke - partner management lead at Microsoft - voice calling products enabled by the agreement between Ingram Micro and Switch Connect represent a “welcome addition” to the vendor’s expanding Microsoft Teams environment.
“We’re delighted to see these innovative solutions, which significantly boost the capability of Teams, be introduced by two leading players in the Australian enterprise market,” he added.
Founded in 2015, Switch Connect specialises in unified communications, with solutions spanning hosted PBX, SIP trunking and data networks.
Other key offerings include collaboration, connectivity and business continuity technologies, delivered through a wholesale and channel model.
“As Microsoft's Direct Routing for Teams is a cloud-first approach, it is delivered and managed by Switch Connect in its secure data centre,” said Rohan Milne, CEO of Switch Connect.
“Customers no longer need the infrastructure on their premises because we connect their Office 365 Teams environment directly to the Switch Connect SIP Trunk.”
Milne said Switch Connect’s carrier-grade network provides “optimal uptime and reliability”, backed by 24-hour support and Australian-based, geo-redundant data centres.
Furthermore, Milne said that while the start-up’s offering primarily integrates with Office 365, it also features extensions that can integrate with non-Microsoft products.
The agreement comes days after Ingram Micro became the first Australian distributor for note-taking and organisation app Evernote, adding the vendor to its recently-revamped cloud marketplace.